If this does not work, please uninstall the launcher, delete the game intallation package, and reinstall Genshin Impact. When launching the game, the following error message appears: "Failed to download resource files or network error. Several of those already playing Genshin Impact have. If not please download and install DirectX 11. For those experiencing download times under 1MB/second, simply pausing and restarting the download may be the fix that is needed. If so, please double-click on the "DXSETUP.exe" executable within the folder to manually install DirectX 11 before restarting the game. Please check if a folder named "DXSETUP"exists within your installation directory. ![]() If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.Īfter launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear. ![]() Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. Here’s a few other answers to some of those first day install problems from the Genshin Impact team:Īfter opening the game, the game does not respond/the game does not launch.
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